TERMS AND CONDITIONS

1. HIRE PERIODS

The full hire period is the date shown on the hire invoice or booking confirmation email

The contract comes into effect when you have accepted your order and paid the rental amount.

2. YOUR RESPONSIBILITY WHEN HIRING THE HOT TUB

You must assist us in the delivery and collection at your location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.

The hirer will supply the water for the equipment in the hire period.

You must make sure you have a suitable supply of electricity and it must be in close proximity to where the hot tub will be placed.

We require a flat level base to sit the hot tub on, this can be slabs, concrete, blocks or any firm hard standing.

The hirer will inspect the hot tub with Tauranga Hot Tub Hire and note and sign for any damage on the equipment.

You the hirer become responsible for the hot tub when you receive it – please take extra care to stop any sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

You will need a drain close by to empty the hot tub at the end of the hire period if you do not wish us to empty the water in the surrounding area.

3. CANCELLATIONS

You can cancel your hot tub hire booking up to one week before delivery time and you will be refunded in full. If you cancel less than one week prior to booking, 50% of your booking fee will be forfeited. If you cancel less than one day (24 hours) prior to booking, 100% of your booking fee will be forfeited. You will have the opportunity to rebook for a later date.

4. ACCIDENTS / INJURY

The hirer acknowledges that the use of the hot tub is at the hirers own risk.

Tauranga Hot Tub Hire will not be held liable for any accidents, injuries or death.

Tauranga Hot Tub Hire, will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek doctors’ advice first.  Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Children under the age of 16 should only be allowed to use the hot tub under strict adult supervision. We don’t recommend a temperature higher than 37 degrees Celsius for children younger than 16. Time should be limited to 15 minutes at a time as overheating can occur after this.

5. SAFETY INSTRUCTIONS

You must make sure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied. On arrival we will explain how to care for the tub and how to use it. Ideally, the person hiring should be the person who is there during set-up but if this is not possible, it is the responsibility of the person there to pass on this important information.

Enter the water with care making sure it is not too hot (test first).

You the hirer must make sure the hot tub is not misused.

Only use plastic glasses in the hot tub.

Do not enter the hot tub with clothes on, suitable swimming attire only.

Do not enter the hot tub with shoes on or with any sharp object on your person.

Do not dive or jump into the hot tub.

Do not sit on the hot tub cover.

Do not stand on the hot tub housing.

Do not put naked flames / candles near the hot tub

Do not smoke in or near the hot tub

You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.

You the hirer must make sure users are not under the influence of drugs or alcohol.

You must ensure the cover is on to retain the heat when not in use.

Always leave the hot tub plugged in and switched on when not in use in order for the filtration / heating systems to work.  If it is accidentally switched off or a power failure occurs, the tub will need to be switched back on and reset as shown in the setup demonstration.

6. CHEMICALS

Your health and well-being are of the utmost importance to us.  Our hot tubs are thoroughly cleaned at our base before each new hire period we use detergent and bacteria killers made explicitly for hot tubs.

We bring enough chemicals with us for your hire period and we will show you how to use them.

To ensure the water in the hot tub is always clean and ready for use during your hire period you must ensure everyone showers before using the hot tub and all traces of dirt, make up, moisturiser, creams etc must be cleaned from your body before use.  The water in the hot tub will be clean when we leave, it is up to you to keep it that way.  The only way the water can get dirty, is if you put it there.

Do not add bubble bath, foam bath or washing up liquid of any description.

Anyone with fake tan of any description must not use the hot tub.

7. DAMAGE TO YOUR PROPERTY

Tauranga Hot Tub Hire, will not be held responsible for any damages to your property through hiring any of our hot tubs: this includes any water damage or weight damage to structures, fixtures, fittings, garden or grass areas as a result of the hot tub location.

It is the hirers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage.

Things like the filled weight of the tub (800-1600 ltrs = 180 – 360 gal of water) on the surface needs to be taken into account as well as the amount of water that will be displaced on the floor.

We do not recommend hot tubs go indoors as we cannot take responsibility for water spills.  

8. LIMITS OF OUR LIABILITY

All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.

If the hot tub breaks down or stops working, we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.

We will not be responsible for any damage caused to your property or persons.

9. LOST, STOLEN OR DAMAGED HIRED HOT TUB

You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer. 

10. OUR RIGHT OF ACCESS

We may enter any land or premises where we reasonably believe the hot tub to be, on the agreed date and time of collection at the end of the agreed hire period.  If for some reason we are unable to gain access, you will be charged an additional $50 immediately and then an additional $50.00 for each day.

11. OTHER TERMS

If any term in this contract cannot be enforced or agreed to, then the hire of Tauranga Hot Tub Hire, equipment will not be supplied.

By hiring our hot tubs, you the hirer, agree to release Tauranga Hot Tub Hire and any of its employees from any and all liabilities incurred during the hire or use of the hot tub.

On hiring the hot tub, you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at you, the hirers, own risk.

Grassed areas are not ideal but, in some cases, where the grass is firm, level with no risk of puncture, we will allow it.  A hot tub will cause some discolouration to grass and for periods over 3 days this could cause permanent damage.

Decking is ok; however, you must check that it can take the weight of the water and people in it. We cannot be held responsible for any decking collapse.